Lecturers
Jan van der Oord
Mr. Jan van der Oord has worked as a consultant for more than 14 years, supporting companies throughout Europe
to improve their competitiveness.
His functional focus is on Operations excellence, Cost Reduction, Restructuring and transition management mostly
in consumer related industries.
He is working intensively with companies in SEE since 1992 and the most of his current clients are served by
A.T. Kearney and himself for more than 10 years. Following an earlier career as a consultant at A.T. Kearney in
Amsterdam and Oslo, Mr. Van der Oord gained extensive management experience as Vice President of Bertelsmann and as
Director Sales & Marketing of Gorenje-Germany. His current position is Vice President and Shareholder of A.T. Kearney
and member of the leadership of A.T. Kearney South East Europe with a specific focus on Bulgaria, Serbia and Hungary.
A.T. Kearney is global management consulting firm that uses strategic insight, tailored solutions and a collaborative working stile to help clients achieve sustainable results. Since 1926, A.T. Kearney has been a trusted advisor on CEO-agenda issues to the world leading corporations across all major industries. A.T. Kearney’s offices are located in major business centers in 36 countries.
Strong focus now on funding further growth by operational excellence
There will be further consolidation in Bulgaria and the SEE region. Fewer retailers will get a dominant share. To be one of those champions just going to the bank and making money with real estate projects is not enough anymore. The cash flow must be created by running operations. How do other retailers in the region and in Europe and beyond do this. What are their main operational excellence programs, where do they focus on. And how do they grow and acquire, while ensuring operational excellence.Vilém Hübner
Vilém Hübner is managing GfK monitoring of retail promotions in the Adriatic region.
He started at GfK back in 1992, established its non-food tracking operations in the Czech and Slovak Republics. Since the late 90ies his responsibilities included online market research, and CEE retail panel coordination at the headquarters in Germany. As Director of GfK Consumer Tracking in Czechia in 2001-2007, he was mainly focused at tracking and understanding trends in consumer behaviour.
In his current role he concentrates on retailer promotions, their trends and impact.
How is current economic crisis impacting consumer trends?
Market shares can never be gained easier or lost faster during a crisis, and Innovations lead to a higher growth than in normal times. The focus should be on consumer retention and higher Brand Equity by using the full potential of the communication. What are the current trends in CEE markets?Wolfgang Twardawa
Wolfgang Twardawa started at GfK after his time at university studying business administration.
He continued as Managing Director for Panel Services.
Currently he is responsible for the division Strategic Marketing.
During his different positions as a consultant, he was working with the leading manufacturers of food and non-food.
Because of his projects and publications he is member of the board of G.E.M. (German Society for Research on Brands
and Branding).
Discounter and Brands: the latest news from the home country of discounters
Laurent Bendavid
Laurent Bendavid has 15 years of experience at Carrefour.
Born on May 4, 1970 in Morocco, he graduated from the Higher School of Commerce at Rennes, France.
He started his career in Carrefour-France as department chief. For 6 years he was sector director and head of Textiles,
as well as head of Fast Moving Consumer Goods at Carrefour Mexico.
The next 6 years of his career were at Carrefour Brazil, where he occupied the office of head of Fast-Moving Consumer Goods,
head of Foods and head of Hypermarket Exploitation.
Positioning of retail chains
Momchil Vasilev and Galina Bunkova
Momchil is a Senior Manager in the Advisory department of
PricewaterhouseCoopers Bulgaria. He joined the firm in 1995. Momchil has
extensive experience in project management of large scale transformation
projects of R&C companies in Bulgaria and Serbia. Projects led by him
covered corporate and organisational restructuring, optimisation of business
processes, value chain and human resource management, post-acquisition
integration. On an ongoing basis, Momchil advises many of his clients on
their strategy development process and identification and utilisation of the
available synergies in their operations.
Galina Bunkova is an attorney-at-law and a Senior Managing Associate at
Tsvetkova Bebov & Partners, Attorneys-at-law (Landwell Bulgaria), the
correspondent law firm to PricewaterhouseCoopers Bulgaria, where she leads
the team engaged in structuring commercial transactions and M&A. As a legal
consultant Galina has worked with world leading manufacturers of fast moving
consumer goods, with a focus on structuring the relations between suppliers,
distributors, retailers and consumers, consumer and competition protection,
trade marks.
Presenters
PricewaterhouseCoopers and Landwell run a Global Industry Programme which
enables their experts to collect, concentrate and share industry-specific
experience and knowledge. The Retail & Consumer sector is a priority
industry. The Global Retail & Consumer industry group has designated
professionals and territory sector leaders in more than 50 countries around
the world, serving all types and sizes of retail and consumer goods
companies. In Bulgaria, PricewaterhouseCoopers and Tsvetkova Bebov &
Partners, Attorneys-at-law (Landwell) have deep expertise and experience in
the retail and consumer industry and their client list includes most of the
large retailers and international and local FMCG producers. The Bulgarian
Retail & Consumer industry group maintains close relations with the industry
managers, initiates thought-leadership discussions and offers tax, legal,
financial and business solutions. Both presenters are active members of this
group.
Love and hate along the supply chain
An effective supply chain drives a positive customer experience. During the past six months the Bulgarian market witnessed certain conflicts between the retailers and the FMCG producers and the tension could be felt by all other participants along the supply chain - distributors, logistic companies and producers' suppliers. Who was the winner and who was the looser as a result of these disagreements? Are there ways to achieve a perfect world where you can both have your cake and eat it through effective management of the relationships along the supply chain? The presentation will discuss tax, legal and business aspects of the management of supplier relationships in Bulgaria focusing both on existing issues and innovative solutions for their improvement.Orlin Dochev and Boyan Martinov
Orlin Dochev has been managing the Microsoft Business Solution (ERP and CRM) team in Bulgaria for the last year and a half.
Before that he worked at Oracle Bulgaria and was responsible for Oracle business applications.
He has more than 6 years of practical experience positioning the value of the business management solutions.
His team has won a lot of ERP and CRM projects for Bulgarian customers: Bella Bulgaria, Ficosota, Balkanstroy, Lev Ins,
First Investment Bank, etc.
Dochev has a master degree in Computer Science from the Technical University in Sofia and a MBA.
He has many qualifications in sales and strategic marketing, processes and business management systems.
Boyan Martinov is a Sales Manager at the Bulgarian most successful Microsoft Dynamics partner - Intelligent Systems Bulgaria.
He started his career in the IT industry as a consultant and later as a salesman at OmegaSoft.
Then, he worked as a Navision consultant at Team Vision when he passed an exam and became the first
Microsoft Business Solutions Certified Professional in Navision Manufacturing in Bulgaria.
In the beginning of 2004, together with four of his colleagues, he established
Intelligent Systems Bulgaria where he is a Sales Manager until now.
Boyan Martinov has a master degree in Computer Science from the Technical University in Sofia and many successfully completed sales and marketing courses.
The business today – accurate data, optimized processes and correct decisions.
Suzana Nikiforova
Suzana Nikiforova has more than 15-year experience in the field of management, marketing, strategic planning and sales.
She is responsible for the development of Mercator markets outside the Headquarter in Slovenia.
She coordinates the transfer of the corporate know-how and standards at local level.
Suzana is in charge of the company's strategic positioning on international markets, the trade and marketing activities management with a special focus of the development of private label products within the company's network of operation.
Prior to joining Mercator's team, Suzana has been strategic business development consultant for different clients in Southeast Europe.
She holds a licence for an independant EU Community project management advisor and has been an independent consultant in several EU projects. She is also a visiting lecturer of Brand Management at the
University American College Skopje.
How to get through the recession with а smart Private Label's strategy
In times of recession, consumer behaviour changes. Consumers become more and more price sensitive, they buy more frequently but lower quantities. Sales promotions, lower prices and huge discounts attract their attention and loyalty to brands decreases. In such circumstances, retailers face great challenge to fight for keeping the margins and generating sales volumes. What really helps them is a smart private label strategy that leads even to expansion. Nowadays, almost every major retailer focuses on the development of a successful private label strategy that is delivering bottom line results. Private label programs improve margins, decrease lead times, and streamline sourcing functions across the supply chain. A real smart strategy means not only to increase the number of private label introductions, but to focus on product innovations, as me-too products can no longer compete major brand names nor satisfy demanding buyers.Ivailo Marinov
Mr. Marinov will present schemes adopted by independent and smaller retailers in other countries in the face of crisis and the entry
of discount formats.
He will introduce the advantages of various alliances and the opportunities for retailers to preserve their flexibility and overcome the
contemporary challenges.
Details on the pending launch of the first Bulgarian nationwide franchise programme for food retailers will be presented.
Mr. Marinov will also introduce the drowing initiative of the company to support Bulgarian products.
The presentation aims to illustrate how the development strategy of a company benefits not only the firm but also cares for the traditions, preserves smaller communities, and promotes
local producers.











